Shipping Guidelines
*SHIPPING GUIDELINES & MORE*
Requests to cancel/refund any order will be charged a 3.9% cancellation fee. Cancellation requests must be submitted via email within 24 hours of the order being placed.
Returned items must be in the same condition they arrived and will be subject to a restocking fee. Customer is responsible for return shipping costs.
TURNAROUND TIME
Majority of in stock items will ship the same day if placed on a weekday before 2PM PST. PLEASE CONTACT SALES@MOESUPRA.COM TO CHECK STOCK ON AN ITEM(S). Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.
TRANSIT TIMES
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
OUT-OF-STOCK ORDERS
PLEASE EMAIL SALES@MOESUPRA.COM TO CHECK STOCK ON AN ITEM(S). If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Moe Supra Performance Parts reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
Requests to cancel/refund any order will be charged a 3.9% cancellation fee.
Returned items must be in the same condition they arrived and will be subject to a restocking fee. Customer is responsible for return shipping costs.
INTERNATIONAL SHIPPING
At this moment, Moe Supra Performance Parts only ships domestically. Please contact us to discuss an international shipment.
Holiday Shipping
Items that are out of stock or are shipping directly from the manufacturer are not guaranteed and will not have an ETA before a holiday. Guaranteed days left are based on FedEx Ground Shipping. Expedited shipping not included in calculation.
APO / PO BOX SHIPMENTS
All items sold on moesupra.com can only be shipped to residential and/or business addresses, not APO or PO box addresses. Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier and will require an additional shipping/handling fee. You will be contacted after the order with your options. Requests to cancel/refund an order going to an APO/PO address will be subject to a 3.9% cancellation fee. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer us to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.
BILLING / SHIPPING ADDRESSES
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact us.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please contact us immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Moe Supra Performance Parts is not liable for damage claims that are denied due to customer negligence.